Privacy Policy

Last updated: September 2026

Effective Date: 8 Sept 2026

Last Updated: 8 Sept 2026

Our academy is committed to protecting the privacy and personal information of our students, parents/guardians, tutors, visitors, and users.

This Privacy Policy explains how Root2Rank collects, uses, stores, protects, and shares personal information when you access or use our website, mobile application, online classes, learning programs, assessments, services, and other educational offerings (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you use Root2Rank, we may collect the following information.

A. Student Information

Where necessary for providing educational services, we may collect:

Student name
Age/date of birth
Class/grade
School or educational board
Subjects selected
Academic information
Assessment and test results
Learning progress and performance
Attendance information
Homework, assignments and responses
Certificates or achievements
Information provided by parents or guardians

B. Parent/Guardian Information

For registration, communication, consent, and account management, we may collect:

Parent/guardian name
Mobile number
Email address
Relationship with the student
Billing information
Communication preferences

C. Account and Technical Information

When you use our website or application, we may collect information such as:

IP address
Device type
Browser type
Operating system
Login information
Approximate location derived from technical information
Usage information
Pages or features accessed
Date and time of access
Diagnostic and security information

We collect only information reasonably necessary for providing, securing, improving, and administering our Services.

2. INFORMATION PROVIDED VOLUNTARILY

You may provide information when you:

Register for an account
Enrol in a course
Book a demo class
Contact us
Make a payment
Participate in tests or assessments
Submit assignments
Request academic support
Subscribe to communications
Participate in competitions or activities
Submit feedback or reviews

You should provide accurate information and should not provide personal information belonging to another person without appropriate authority or consent.

3. CHILDREN'S PRIVACY

Root2Rank is an educational platform and may provide services to students under 18 years of age.

Where personal data of a child is processed, Root2Rank will implement appropriate safeguards and obtain verifiable consent from the parent or lawful guardian where required by applicable law. The DPDP framework provides enhanced protection for children's personal data.

Root2Rank does not knowingly:

Sell children's personal data;
Use children's personal data for targeted advertising;
Engage in unlawful behavioural tracking or monitoring of children;
Collect unnecessary personal information from children.

4. HOW WE USE YOUR INFORMATION

Root2Rank may use the collected information to:

Provide, operate, and maintain the Services
Manage student enrolments and classes
Deliver educational content and assessments
Track academic progress and provide feedback
Communicate with students and parents/guardians
Process payments and issue receipts
Respond to inquiries, support requests, and feedback
Send administrative updates, notices, and alerts
Improve our curriculum, teaching methods, and platform
Personalise the learning experience
Analyse usage trends and platform performance
Conduct research and analytics
Maintain the safety, security, and integrity of the Services
Prevent fraud, abuse, and unauthorised access
Comply with applicable legal obligations and resolve disputes

5. SHARING OF INFORMATION

We do not sell your personal information.

We may share your information only in the following circumstances:

A. With Service Providers

We may engage third-party vendors and service providers to perform functions on our behalf, such as hosting, data storage, payment processing, email delivery, SMS communication, video conferencing, analytics, and customer support. These providers are bound by confidentiality obligations.

B. With Authorised Tutors and Franchisees

Where applicable, relevant student information may be shared with authorised Root2Rank tutors or franchise centre operators solely for the purpose of providing educational services to the student.

C. For Legal Reasons

We may disclose information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to:

Comply with a legal obligation
Protect and defend the rights, property, or safety of Root2Rank, our users, or the public
Enforce our Terms and Conditions or policies
Investigate or prevent suspected fraud or illegal activities

D. Business Transfers

In the event of a merger, acquisition, reorganisation, bankruptcy, or sale of assets, user information may be transferred as part of the business transaction, subject to applicable privacy laws.

6. DATA STORAGE AND SECURITY

A. Data Storage

Root2Rank stores data securely using industry-standard cloud infrastructure providers (e.g., AWS, Google Cloud, Azure). Data may be stored and processed in India or other locations where our service providers operate.

B. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal compliance).

When personal information is no longer needed, we will securely delete, anonymise, or destroy it in accordance with our data retention policies.

8. YOUR RIGHTS AND CHOICES

Depending on applicable laws, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to certain legal exceptions.
Withdrawal of Consent: Withdraw consent where processing is based on consent. (Note: Withdrawing consent may affect your ability to use certain Services).
Grievance Redressal: Raise a complaint regarding the handling of your data.

To exercise these rights, please contact our Grievance Officer (details below).

A. Marketing Communications

You can opt out of receiving promotional emails or SMS messages from Root2Rank by following the unsubscribe instructions provided in those communications or by contacting us. We may still send you non-promotional, service-related communications.

9. COOKIES AND TRACKING TECHNOLOGIES

Root2Rank and our analytics partners may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities, analyse trends, administer the website, and improve user experience.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

10. THIRD-PARTY LINKS

Our website or application may contain links to external, third-party websites or services that are not operated by Root2Rank. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. CHANGES TO THIS PRIVACY POLICY

Root2Rank reserves the right to update or modify this Privacy Policy at any time.

When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate or required by law, by providing a more prominent notice (e.g., via email or a website notification).

Continued use of the Services after any changes constitutes acceptance of the revised Privacy Policy.

12. CONTACT US / GRIEVANCE OFFICER

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact our Grievance Officer:

Name: [Insert Name/Title]

Email: [Insert Email, e.g., privacy@root2rank.com]

Phone: [Insert Phone Number]

Address: [Insert Physical Address]

We will endeavour to respond to and resolve grievances within the timeframes specified by applicable law.

For students who are children, Root2Rank will implement the applicable parental-consent requirements.